Frequently Asked Questions
About the Company & Factory
Q: Can you tell me about your company and factory?
A: We are a specialized manufacturer focusing on the design, development, and production of high-quality small fans. Our factory is equipped with modern machinery and a skilled production team to ensure efficient manufacturing and consistent quality control from sourcing raw materials to final assembly.
Q: What is your MOQ (Minimum Order Quantity)?
A: For standard models, our MOQ is typically 500 pieces. However, we understand that needs vary, and we are flexible. We can discuss a lower MOQ for custom projects or sample orders. Please share your requirements, and we will do our best to accommodate you.
Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with our own factory. This allows us to have better control over quality, lead times, and pricing, offering you the most competitive value.
Product & Customization
Q: What types of small fans do you produce?
A: We produce a wide range of small fans, including:
- DC Axial Fans
- DC Blower Fans (Centrifugal Fans)
- AC Axial Fans
- Mini Cooling Fans (e.g., for electronics)
- USB Fans
- Battery-Operated Fans
Q: Can you produce fans according to our specifications and design?
A: Absolutely. OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) are our core services. We can customize the size, voltage, speed, airflow, noise level, connector, wire length, and color. We can also work with your designs or help you develop a new one.
Q: What certifications do your fans have?
A: Our products are certified to meet international standards, including CE, RoHS, and REACH. We can also arrange for other specific certifications as required by your market.
Quotation & Payment
Q: How can I get a quote?
A: Please provide us with your detailed specifications, such as:
- Size (e.g., 40x40x10mm)
- Voltage (e.g., 5V DC, 12V DC)
- Required Airflow & Static Pressure
- Connector Type / Wire Length
- Quantity
The more details you provide, the more accurate our quotation will be.
Q: What are your payment terms?
A: Our standard payment terms are 30% T/T deposit before production and 70% balance before shipment. For new customers with smaller orders, we may require full payment in advance. We are open to discussing other terms for long-term cooperation.
Sample Orders
Q: Can I order a sample before placing a bulk order?
A: Yes, we encourage sample orders to let you verify our product quality. Sample fees are charged, but this cost can be deducted from your first bulk order. You only need to pay the courier cost.
Q: How long does it take to receive a sample?
A: For standard models, we can ship samples within 3-5 working days. For custom samples, it typically takes 7-10 working days.
Production & Lead Time
Q: What is your production lead time?
A: For standard orders, the lead time is generally 3-15 working days after we receive your deposit and confirm all order details. The exact time depends on the order quantity and customization level.
Shipping & Logistics
Q: How do you ship the products?
A: We work with reliable shipping companies like DHL, FedEx for samples and small parcels. For large orders, we ship by sea or air freight. We will recommend the most cost-effective and efficient method based on your needs.
Q: Can you handle shipping to my country?
A: Yes, we have extensive experience in exporting products worldwide. We can handle all the necessary export procedures and arrange shipping to your nearest port or specified address.
Quality Control
Q: How do you ensure product quality?
A: Quality is our top priority. We have a strict QC process that includes:
- IQC (Incoming Quality Control): Checking raw materials.
- IPQC (In-Process Quality Control): Monitoring the production line.
- FQC (Final Quality Control): 100% testing of finished products for performance, noise, and appearance before shipment.
We are committed to building successful and long-term partnerships with our clients. Please feel free to contact us with any further questions